Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Right Away Group / DramWell LLC, operating as AI-STORMS ("AI-STORMS," "we," "us," or "our"), a Florida limited liability company headquartered in St. Petersburg, FL.

By creating an account, purchasing a subscription, or using any part of the AI-STORMS platform (the "Service"), you represent that (a) you are at least 18 years of age, (b) you have the legal authority to enter into this agreement on behalf of yourself or the company you represent, and (c) you agree to be bound by these Terms and our Privacy Policy.

If you are entering into this agreement on behalf of a company or other legal entity, the term "you" refers to that entity, and you represent that you are authorized to bind that entity.

AI-STORMS is an AI-powered storm response and lead generation platform designed for roofing contractors, public adjusters, window and door companies, and restoration businesses. The Service includes:

• Storm Monitoring: Automated monitoring of NOAA weather data to detect hail and wind events across configured U.S. states.
• Property Discovery: Automated identification of storm-affected properties using ATTOM property intelligence data.
• Lead Enrichment: Skip-trace services via BatchData to append phone and email contact information to property owner records, with DNC and deceased filtering.
• Outbound Campaigns: AI-generated email, SMS, and voice call outreach sequences deployed to storm-affected homeowner contacts on your behalf.
• AI Inbound Voice Agents: ElevenLabs-powered AI voice agents that answer inbound calls to your dedicated phone numbers 24/7/365.
• Appointment Booking: Real-time calendar integration enabling AI agents to book inspections directly with homeowners during live calls.
• CRM Integration: Optional synchronization with GoHighLevel and other supported CRM platforms.
• Analytics & Reporting: Dashboard reporting on storm events, lead performance, call metrics, and campaign outcomes.

We reserve the right to modify, enhance, or discontinue features of the Service at any time. Material changes that negatively affect your existing subscription will be communicated with at least 30 days' notice.

To use AI-STORMS, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Promptly notifying us of any unauthorized access or breach at hello@ai-storms.com
• Ensuring that all users within your organization account comply with these Terms

You may not share login credentials between individuals or create multiple accounts for the purpose of circumventing plan limits. Each named user requires their own credentials.

We may suspend or terminate accounts that provide false or misleading information, violate these Terms, or engage in conduct that poses a risk to other users, third parties, or the integrity of the platform.

You agree to use AI-STORMS only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to contact individuals in violation of applicable federal, state, or local law
• Send unsolicited commercial messages to individuals who have opted out, are on the National DNC Registry (without an applicable exemption), or are otherwise prohibited contacts
• Use false, misleading, or deceptive messaging in any outbound campaign
• Attempt to reverse engineer, decompile, or extract the source code of any AI-STORMS component
• Resell, sublicense, or white-label the Service without an express written agreement from AI-STORMS
• Use the Service in a way that overloads, damages, or impairs our infrastructure or that of any third-party provider
• Use automated bots or scripts to access the Service in ways not permitted by these Terms
• Upload or transmit viruses, malware, or any code intended to disrupt or harm the Service
• Violate the privacy or intellectual property rights of any third party
• Use the Service for any illegal activity, including insurance fraud, false claims, or misrepresentation to homeowners

We reserve the right to investigate suspected violations and, in our sole discretion, suspend or terminate accounts engaged in prohibited conduct without prior notice.

AI-STORMS provides tools to assist your compliance with the Telephone Consumer Protection Act (TCPA), the FTC's Telemarketing Sales Rule (TSR), the National Do-Not-Call Registry, and applicable state telemarketing laws. However, you are solely responsible for ensuring that your use of the Service complies with all applicable laws.

AI-STORMS applies automated DNC, deceased, and litigator scrubs to skip-traced contact lists. These filters reduce risk but do not guarantee compliance. We make no warranty that filtered lists are free of all restricted contacts. You acknowledge that TCPA liability is strict and can apply even without intent.

AI-STORMS shall not be liable for any TCPA violations, regulatory fines, or legal claims arising from your campaigns. You agree to indemnify and hold AI-STORMS harmless from any claims arising from your outbound calling, texting, or email activities.

You own your Customer Content, including lead data, contact records, call recordings made through your account, and campaign data. AI-STORMS does not claim ownership of your business data.

We may use anonymized, aggregated, de-identified data derived from usage of the Service for platform improvement, product analytics, and industry benchmarking, provided that such data cannot be used to identify you or any individual.

Upon termination of your account, you have 90 days to export your data. After 90 days, AI-STORMS will delete your Customer Content in accordance with our data retention policy (see our Privacy Policy). We are not responsible for loss of data following account termination if you did not export within the export window.

Third-party data obtained through our platform (e.g., ATTOM property records, BatchData skip-trace results) is subject to those providers' licensing terms. You may not use or redistribute third-party data in ways that violate those terms or applicable law.

Important — Please Read Carefully

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AI-STORMS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, LEADS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF AI-STORMS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL AI-STORMS'S TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO AI-STORMS DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some of the above limitations may not apply, but AI-STORMS's liability will be limited to the maximum extent permitted by law.

AI-STORMS is not responsible for the accuracy of third-party data (including NOAA storm data, ATTOM property records, or BatchData skip-trace results), missed storm events, failed calls due to carrier outages, or actions taken or not taken based on AI agent interactions.

You agree to indemnify, defend, and hold harmless AI-STORMS and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of or access to the Service
• Your violation of these Terms or any applicable law or regulation
• Your outbound calling, texting, or email campaigns, including any TCPA or DNC violations
• Any Customer Content you upload, transmit, or create through the Service
• Your misrepresentation to homeowners, insurance companies, or other third parties
• Any claim by a third party arising from your use of the Service

AI-STORMS reserves the right, at its own expense, to assume exclusive control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

You agree that any legal action arising out of or relating to these Terms or the Service that is not subject to arbitration under Section 13 shall be brought exclusively in the state or federal courts located in Pinellas County, Florida, and you consent to the personal jurisdiction of such courts.

We may modify these Terms at any time. When we make material changes, we will provide at least 30 days' notice via email to your registered address or a prominent notice within your account dashboard.

If you continue to use the Service after the effective date of the updated Terms, you agree to be bound by the new Terms. If you do not agree to the changes, you must cancel your subscription before the effective date.

If you have any questions about these Terms, please contact us: