Controls and responsibility

Outreach controls, not a compliance guarantee.

AI-STORMS is designed to make channel rules repeatable and reviewable. Whether a specific recipient may lawfully receive a specific message depends on facts the software cannot decide on its own. Customers remain responsible for their audiences, consent evidence, scripts, campaigns, and legal review.

The control layers a campaign should pass

Eligibility evidence

Record the relationship or consent source, scope, timestamp, and supporting evidence for the recipient and channel.

Suppression and opt-out

Apply account exclusions, applicable do-not-call sources, prior opt-outs, duplicates, and campaign stop conditions before an action runs.

Timing and jurisdiction

Evaluate recipient local time, quiet hours, emergency restrictions, and the rules configured for the intended market.

Approval and audit

Require an approved workflow, retain the inputs behind each decision, and stop follow-up after a response, appointment, or opt-out.

Channel boundaries

AI-generated and prerecorded telemarketing calls are consent-sensitive. Ringless voicemail is not a consent-free workaround; the FCC treats it as a call. Those channels should remain disabled until the customer has documented an appropriate basis and completed campaign review.

Email, SMS, direct mail, inbound calls, requested callbacks, and existing-customer communications have different rules and facts. A passing rule in one channel does not make a recipient eligible in every other channel.

Data-provider flags and suppression checks can reduce risk but may be incomplete or stale. They do not create consent and do not replace customer-owned records or qualified counsel.

Primary sources

This page is product information, not legal advice. Laws and regulatory interpretations change; have qualified counsel review your current policies and each intended use case.

Review your workflow →Acceptable use