Privacy Policy
Last updated:
1. Information We Collect
Information You Provide Directly
When you sign up, request a demo, contact us, or use our platform, we may collect:
- Name, email address, phone number, and company name
- Billing information (processed by Stripe — we do not store raw card data)
- Business details such as industry, service territory, and current tools
- Communications you send us via email, form submissions, or support channels
Information We Collect Automatically
When you visit our website or use our platform, we automatically collect:
- IP address, browser type, operating system, and device identifiers
- Pages visited, time spent, referring URLs, and click behavior
- Call recordings and transcripts when you interact with our AI voice agents (with applicable disclosures)
- Log data, error reports, and usage telemetry from our platform
Information From Third-Party Sources
We may receive information about you from our data providers and integration partners, including:
- Property ownership records from ATTOM Data Solutions
- Contact information (phone, email) from BatchData skip-trace services
- Weather event data from NOAA public datasets
- CRM data you sync from GoHighLevel or other connected platforms
2. How We Use Information
We use the information we collect for the following purposes:
Service Delivery
- Providing, operating, and improving the AI-STORMS platform
- Processing available weather observations and researching candidate properties in configured service areas
- Powering configured voice workflows for authenticated inbound or approved outbound use
- Sending approved communications through providers configured for your account
- Scheduling and calendar integration with Google Calendar and Outlook
Account & Billing
- Creating and managing your account
- Processing payments and managing your subscription
- Sending transactional emails, invoices, and account notifications
Communications & Marketing
- Responding to your inquiries, support requests, and demo requests
- Sending product updates, newsletters, and promotional content (you may opt out at any time)
- Conducting customer research and satisfaction surveys
Legal & Safety
- Detecting, preventing, and responding to fraud, abuse, and security incidents
- Complying with applicable laws, regulations, and legal process
- Enforcing our Terms of Service and other agreements
3. Information Sharing
We do not sell your personal information. We share information only in the following circumstances:
Service Providers
We share information with third-party vendors who process data on our behalf, subject to confidentiality obligations. These include payment processors, cloud infrastructure providers, analytics platforms, and the AI and communication service providers described in Section 7.
Your Organization
Data you generate within the AI-STORMS platform — including contacts, leads, call recordings, and campaign results — is accessible to authorized users within your organization account.
Legal Requirements
We may disclose information if required by law, subpoena, court order, or government authority, or to protect the rights, property, or safety of AI-STORMS, our customers, or the public.
Business Transfers
If AI-STORMS is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
4. Data Security
We use administrative, technical, and organizational safeguards intended to reduce risk, including:
- Encrypted HTTPS connections on public production web endpoints
- Account and role-based application access controls
- Managed infrastructure and payment providers with their own security responsibilities
- Error monitoring, dependency review, and documented incident escalation
No method of electronic transmission or storage is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately at hello@ai-storms.com.
5. Your Rights (CCPA & State Privacy Laws)
Depending on your state of residence, you may have certain rights regarding your personal information. Residents of California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), and other states with comprehensive privacy laws may have rights including:
- Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
- Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions.
- Right to Correct: Request correction of inaccurate personal information.
- Right to Opt Out: Opt out of the sale or sharing of personal information (we do not sell personal information).
- Right to Non-Discrimination: Exercise your privacy rights without receiving discriminatory treatment in our services or pricing.
- Right to Data Portability: Receive a copy of your personal information in a portable format.
To exercise any of these rights, submit a verifiable request to hello@ai-storms.com with the subject line "Privacy Rights Request." We will respond within 45 days (with a possible 45-day extension where required).
For marketing email opt-outs, use the unsubscribe method in the message. For SMS, reply STOP where instructed. For a call, state that you do not want further contact. If an opt-out is not honored, contact us so the underlying provider and account records can be investigated.
7. Third-Party Services & Data Providers
AI-STORMS integrates with the following third-party services to deliver our platform. Each provider operates under its own privacy policy:
If a consent-sensitive channel is approved and enabled for an account, the relevant provider may process contact information and delivery events on the customer's behalf. SMS, AI/prerecorded voice, and ringless voicemail are not generally available at launch. Customers remain responsible for their audiences, evidence, scripts, campaigns, and applicable legal requirements. See our Terms of Service and Acceptable Use Policy for more detail.
8. Data Retention
Retention depends on the data category, account configuration, provider, contract, legal obligations, and active support or security needs. Current account-specific schedules should be confirmed during procurement. Typical categories include:
- Account and billing data: Retained while needed to provide the account and meet contractual, tax, dispute, or legal obligations.
- Call recordings and transcripts: Retention depends on the enabled provider, account policy, disclosure, and legal requirements.
- Lead and contact data: Retained according to the customer agreement, account controls, provider restrictions, and verified deletion instructions.
- Log and security data: Retained for a period appropriate to troubleshooting, security, abuse prevention, and infrastructure constraints.
You may request deletion of your data at any time by contacting us. Note that some data may be retained in anonymized or aggregated form for analytics purposes.
9. Children's Privacy
AI-STORMS is a business-to-business platform intended solely for use by companies and professionals aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected personal information from a minor, we will take prompt steps to delete it. If you believe we may have inadvertently collected information from a minor, please contact us at hello@ai-storms.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, sending a notification via email or through your account dashboard.
Your continued use of AI-STORMS after changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
AI-STORMS
Right Away Group / DramWell LLC
St. Petersburg, FL
Email: hello@ai-storms.com
Phone: 747.201.3049