Acceptable Use Policy

AI-STORMS is a business-to-business platform designed for licensed and insured professionals operating in the storm response, property restoration, and insurance claims industries. Permitted users include:

• Licensed public adjusters and claims professionals
• Licensed roofing contractors and general contractors
• Water, fire, and mold restoration companies
• Window, door, and exterior replacement companies
• Insurance agencies and carriers engaged in property claims
• Other property services companies with a legitimate business purpose for storm outreach

You may use AI-STORMS to: monitor storm events in your configured territory; discover properties affected by storm damage; conduct outbound outreach to affected property owners for legitimate business purposes; manage inbound calls through our AI voice agents; and automate follow-up communications via SMS and email within the bounds of this AUP and applicable law.

The following activities are strictly prohibited when using AI-STORMS. This list is not exhaustive — we reserve the right to determine in our sole discretion whether conduct violates this AUP.

AI-STORMS provides tools to help you maintain TCPA compliance, including automatic DNC list screening and TCPA litigator filtering through our BatchData integration. However, you remain solely responsible for ensuring all communications you conduct through AI-STORMS comply with applicable law. This includes:

• Prior Express Written Consent (PEWC): Where required by the TCPA (e.g., when using an automated telephone dialing system or pre-recorded voice messages to cell phones), you must obtain valid prior express written consent from the recipient before initiating outreach.
• Established Business Relationship (EBR): Calls to residential landlines in certain circumstances may be permissible under EBR exemptions. You are responsible for correctly identifying when such exemptions apply.
• Time-of-Day Restrictions: Federal law prohibits calls before 8:00 AM or after 9:00 PM local time of the recipient. AI-STORMS enforces configurable calling windows, but you are responsible for setting appropriate restrictions.
• DNC Compliance: While AI-STORMS screens against federal DNC lists and TCPA litigator databases, you must also maintain your own internal DNC list and honor opt-out requests immediately.
• State-Specific Laws: Many states have calling restrictions that are stricter than federal TCPA requirements. You are responsible for complying with all state laws in your operating territory, including Florida, Texas, California, and others.
• SMS Opt-Out: All SMS campaigns must include opt-out language (e.g., "Reply STOP to unsubscribe"). Opt-out requests must be honored within 24 hours. AI-STORMS handles STOP responses automatically, but you must not re-add opted-out numbers.
• AI Disclosure: Where required by law or regulation, your AI voice agent must disclose that the caller is interacting with an automated system. AI-STORMS configures standard disclosures by default, but you may have additional disclosure obligations.

As an AI-STORMS account holder, you are responsible for:

• Account Security: Maintaining the confidentiality of your login credentials and API keys. You must notify us immediately at hello@ai-storms.com if you suspect unauthorized access to your account.
• User Management: Ensuring all users you add to your organization account understand and comply with this AUP. You are liable for the actions of all users within your account.
• Accurate Information: Providing accurate and truthful information when registering your account, configuring your AI agents, and setting up outreach campaigns. False or misleading business information is grounds for account termination.
• Licensing: Maintaining all required business licenses, contractor licenses, adjuster licenses, and other regulatory credentials required in your jurisdiction. AI-STORMS reserves the right to request proof of licensing.
• Campaign Review: Reviewing all AI-generated scripts, SMS templates, and email content before deploying large-scale campaigns. You are responsible for the content and accuracy of all communications sent through your account.
• Prompt Payment: Maintaining your subscription in good standing. Accounts with overdue balances may have outbound campaign features suspended until payment is received.

All content configured within AI-STORMS — including AI voice agent scripts, SMS message templates, email content, and any other communications — must meet the following standards:

• Content must be truthful, accurate, and not misleading about your business, services, or pricing
• Content must not contain false claims about storm damage, insurance coverage, or regulatory requirements
• Content must not be threatening, obscene, discriminatory, or harassing
• Content must clearly identify your business name and provide a means for recipients to opt out or request no further contact
• Marketing claims must be substantiated and comply with FTC guidelines on advertising
• Content must not infringe on the intellectual property rights of any third party

AI-STORMS reserves the right to review, modify, or disable content that we determine violates these standards, at our sole discretion.

AI-STORMS provides property owner contact data obtained through licensed data providers (ATTOM, BatchData) for the purpose of storm-related business outreach. Your obligations when using this data include:

• Using skip-trace data exclusively for outreach related to your storm response business. Using contact data for unrelated marketing, political communications, or non-storm-related solicitation is prohibited.
• Maintaining and honoring your own internal opt-out and do-not-contact list in addition to the federal DNC list screening AI-STORMS provides.
• Not exporting, sharing, or reselling contact data obtained through AI-STORMS to third parties, data brokers, or other businesses without explicit written authorization from AI-STORMS.
• Deleting contact data for individuals who request removal, and not re-importing or re-processing those individuals through future storm campaigns.
• Notifying AI-STORMS if you become aware that any contact data you have processed may relate to a deceased individual, a minor, or an individual who has filed a TCPA complaint.

AI-STORMS reserves the right to monitor platform usage and communications for compliance with this AUP. We may take the following actions in response to violations:

• Issue a written warning and require corrective action
• Temporarily suspend outbound campaign features pending investigation
• Permanently suspend or terminate your account
• Report violations to relevant regulatory authorities (FCC, FTC, state attorneys general) where legally required
• Pursue legal remedies for violations that cause harm to AI-STORMS or third parties

We will use reasonable judgment and consider context when evaluating potential violations. Repeat or egregious violations will result in immediate account termination without refund.

If you believe another AI-STORMS user is violating this Acceptable Use Policy, or if you have received unwanted communications originating from an AI-STORMS account, please report it to us:

Please include as much detail as possible: the nature of the violation, the communications received (screenshots, phone numbers, call recordings), the date and time, and any other relevant information. We investigate all reports and will respond within 2 business days.

If you have received unsolicited calls or messages and wish to be added to our platform-wide suppression list, email us at the address above with the subject line "Suppression Request" and include the phone number(s) and/or email address(es) you wish to suppress.

We may update this Acceptable Use Policy from time to time to reflect changes in our services, legal requirements, or industry best practices. When we make material changes, we will update the "Last updated" date at the top of this page and notify active customers via email or in-app notification.

Continued use of AI-STORMS after changes take effect constitutes acceptance of the updated policy. If you object to any change, you must stop using AI-STORMS and may cancel your account in accordance with our Terms of Service.

For questions about this Acceptable Use Policy, compliance obligations, or to report a violation: