Acceptable Use Policy

AI-STORMS is a business-to-business platform designed for licensed and insured professionals operating in the storm response, property restoration, and insurance claims industries. Permitted users include:

• Licensed public adjusters and claims professionals
• Licensed roofing contractors and general contractors
• Water, fire, and mold restoration companies
• Window, door, and exterior replacement companies
• Insurance agencies and carriers engaged in property claims
• Other property services companies with a legitimate business purpose for storm outreach

You may use AI-STORMS to review storm indicators and property candidates in your configured territory, organize response workflows, and configure approved communication channels. A storm indicator or property match is not proof of damage, ownership, consent, or permission to contact. You may initiate outreach only after independently validating the recipient, purpose, channel, consent basis, suppression status, licensing requirements, and all other conditions required by applicable law.

The following activities are strictly prohibited when using AI-STORMS. This list is not exhaustive — we reserve the right to determine in our sole discretion whether conduct violates this AUP.

You are responsible for determining whether each communication is permitted and for preserving the evidence supporting that decision. AI-STORMS does not provide legal advice, determine consent, or replace your consent records, internal do-not-contact list, registry screening, suppression process, licensing review, or attorney review. Do not treat a platform status, data provider flag, or missing suppression match as permission to contact someone.

• Prior Express Written Consent (PEWC): Obtain and retain valid prior express written consent before any campaign for which the TCPA, Telemarketing Sales Rule, or other applicable law requires it. Your records must connect the person, number, seller, disclosure, scope, channel, and time of consent.
• Artificial or prerecorded voice: The FCC has confirmed that AI-generated voices fall within the TCPA's restrictions on artificial or prerecorded voice calls. Do not activate an AI voice or prerecorded campaign without documented channel-specific legal approval and required consent.
• Time-of-Day Restrictions: Applicable federal telemarketing rules generally restrict outbound calls to the period from 8:00 AM through 9:00 PM at the recipient's location. You must apply any stricter state, local, contractual, or channel rule. Do not rely on a configured calling window as proof that a communication is permitted.
• DNC Compliance: Maintain and enforce your own current internal do-not-contact and suppression records, screen any registry required for the campaign, and recheck eligibility immediately before each communication. A third-party result may be stale, incomplete, or scoped differently from your legal obligation.
• State-Specific Laws: Many states have calling restrictions that are stricter than federal TCPA requirements. You are responsible for complying with all state laws in your operating territory, including Florida, Texas, California, and others.
• SMS Opt-Out: Include clear opt-out instructions where required, monitor all supported opt-out words and replies, honor requests promptly and within every applicable deadline, and do not re-add an opted-out number without a legally sufficient new consent. You must verify that the configured provider and workflow actually process opt-outs; AI-STORMS does not promise automatic or platform-wide STOP enforcement.
• Ringless voicemail: Do not treat ringless voicemail as outside calling rules. The FCC has determined that ringless voicemail to a wireless phone is a call subject to the TCPA.
• Identity and disclosures: Accurately identify the seller and purpose of the communication and include every disclosure required for the channel, jurisdiction, offer, and technology used. You must review actual scripts and provider configuration before activation.

As an AI-STORMS account holder, you are responsible for:

• Account Security: Maintaining the confidentiality of your login credentials and API keys. You must notify us immediately at hello@ai-storms.com if you suspect unauthorized access to your account.
• User Management: Ensuring all users you add to your organization account understand and comply with this AUP. You are liable for the actions of all users within your account.
• Accurate Information: Providing accurate and truthful information when registering your account, configuring your AI agents, and setting up outreach campaigns. False or misleading business information is grounds for account termination.
• Licensing: Maintaining all required business licenses, contractor licenses, adjuster licenses, and other regulatory credentials required in your jurisdiction. AI-STORMS reserves the right to request proof of licensing.
• Campaign Review: Reviewing all AI-generated scripts, SMS templates, and email content before deploying large-scale campaigns. You are responsible for the content and accuracy of all communications sent through your account.
• Prompt Payment: Maintaining your subscription in good standing. Accounts with overdue balances may have outbound campaign features suspended until payment is received.

All content configured within AI-STORMS — including AI voice agent scripts, SMS message templates, email content, and any other communications — must meet the following standards:

• Content must be truthful, accurate, and not misleading about your business, services, or pricing
• Content must not contain false claims about storm damage, insurance coverage, or regulatory requirements
• Content must not be threatening, obscene, discriminatory, or harassing
• Content must clearly identify your business name and provide a means for recipients to opt out or request no further contact
• Marketing claims must be substantiated and comply with FTC guidelines on advertising
• Content must not infringe on the intellectual property rights of any third party

AI-STORMS reserves the right to review, modify, or disable content that we determine violates these standards, at our sole discretion.

AI-STORMS may make property or contact data available from third-party sources configured for your account. Availability, provenance, freshness, accuracy, and permitted use can vary. A record is a research candidate, not proof that a person owns a property, experienced damage, consented to contact, or is eligible for a campaign. Your obligations when using this data include:

• Using skip-trace data exclusively for outreach related to your storm response business. Using contact data for unrelated marketing, political communications, or non-storm-related solicitation is prohibited.
• Maintaining and enforcing your own internal opt-out and do-not-contact records, performing every required registry and campaign-specific eligibility check, and stopping activity whenever eligibility is uncertain.
• Not exporting, sharing, or reselling contact data obtained through AI-STORMS to third parties, data brokers, or other businesses without explicit written authorization from AI-STORMS.
• Deleting contact data for individuals who request removal, and not re-importing or re-processing those individuals through future storm campaigns.
• Notifying AI-STORMS if you become aware that any contact data you have processed may relate to a deceased individual, a minor, or an individual who has filed a TCPA complaint.

AI-STORMS may review available account, platform, campaign, and complaint records where permitted to investigate suspected violations of this AUP. This reservation does not mean that every communication is monitored, reviewed, or automatically blocked. We may take the following actions in response to violations:

• Issue a written warning and require corrective action
• Temporarily suspend outbound campaign features pending investigation
• Permanently suspend or terminate your account
• Report violations to relevant regulatory authorities (FCC, FTC, state attorneys general) where legally required
• Pursue legal remedies for violations that cause harm to AI-STORMS or third parties

We will use reasonable judgment and consider context when evaluating potential violations. Repeat or egregious violations will result in immediate account termination without refund.

If you believe another AI-STORMS user is violating this Acceptable Use Policy, or if you have received unwanted communications originating from an AI-STORMS account, please report it to us:

Please include the nature of the violation, sender identity, destination number or address, date and time, and relevant screenshots or message details. Do not send passwords, full payment-card data, government identifiers, or unrelated personal information. We will review the report and route it to the identifiable account, workflow, or provider where reasonably possible.

To request no further contact, use the sender's stated STOP, unsubscribe, or do-not-contact method and email us with the subject "Suppression Request." A report or request does not by itself prove that every customer account, provider, or downstream system has processed the suppression, so retain confirmation and report any continued contact.

We may update this Acceptable Use Policy from time to time to reflect changes in our services, legal requirements, or industry best practices. When we make material changes, we will update the "Last updated" date at the top of this page and notify active customers via email or in-app notification.

Continued use of AI-STORMS after changes take effect constitutes acceptance of the updated policy. If you object to any change, you must stop using AI-STORMS and may cancel your account in accordance with our Terms of Service.

For questions about this Acceptable Use Policy, compliance obligations, or to report a violation: