Storm response glossary

Actual cash value. The depreciated value of damaged property before recoverable depreciation or replacement-cost adjustments.

An automated phone agent that can answer inbound calls, qualify homeowners, capture storm details, and route urgent conversations to staff. AI and prerecorded voice are not generally available at AI-STORMS and are not activated by a trial, plan selection, or connector; availability must be confirmed during onboarding.

The lifecycle phase where a claim is waiting on insurer review, supplement response, estimate approval, or payment activity.

The reported or radar-estimated diameter of hail. AI-STORMS uses hail size as one signal when prioritizing storm events and outreach.

Iowa Environmental Mesonet data that exposes National Weather Service warning metadata in a machine-readable format.

Institute of Inspection Cleaning and Restoration Certification. A standards body often referenced in water, fire, and mold remediation workflows.

The process of appending available owner, contact, property, and eligibility evidence to a candidate property record. Availability and accuracy vary by source.

National Oceanic and Atmospheric Administration. A primary public source for weather observations, alerts, and storm-event data.

Replacement cost value. The estimated cost to restore or replace damaged property with material of similar kind and quality.

Storm Prediction Center. A NOAA center that issues convective outlooks, severe-weather watches, and storm reports.

Telephone Consumer Protection Act. A federal law governing certain automated calls, texts, consent requirements, and outreach practices.

A configured service geography used for source review, capacity planning, routing, and account preferences. A territory setting does not prove exclusivity, demand, damage, or outreach eligibility.