ACV
Actual cash value. The depreciated value of damaged property before recoverable depreciation or replacement-cost adjustments.
Resources
Storm response glossary
Plain-English definitions for the weather, claims, compliance, and outreach terms operators see inside AI-STORMS.
AI voice agent
An automated phone agent that can answer inbound calls, qualify homeowners, capture storm details, and route urgent conversations to staff.
Carrier stage
The lifecycle phase where a claim is waiting on insurer review, supplement response, estimate approval, or payment activity.
Hail size
The reported or radar-estimated diameter of hail. AI-STORMS uses hail size as one signal when prioritizing storm events and outreach.
IEM VTEC
Iowa Environmental Mesonet data that exposes National Weather Service warning metadata in a machine-readable format.
IICRC
Institute of Inspection Cleaning and Restoration Certification. A standards body often referenced in water, fire, and mold remediation workflows.
Lead enrichment
The process of adding owner, phone, email, property, and suppression data to a raw storm-affected property record.
NOAA
National Oceanic and Atmospheric Administration. A primary public source for weather observations, alerts, and storm-event data.
RCV
Replacement cost value. The estimated cost to restore or replace damaged property with material of similar kind and quality.
SPC
Storm Prediction Center. A NOAA center that issues convective outlooks, severe-weather watches, and storm reports.
TCPA
Telephone Consumer Protection Act. A federal law governing certain automated calls, texts, consent requirements, and outreach practices.
Territory
A protected state, market, or ZIP coverage area used to decide which customer can receive storm leads and outreach activity.
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The glossary explains the language. AI-STORMS connects the storm data, lead enrichment, outreach, territories, and claim workflow.
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